Our goal is to provide an extraordinary experience in a fun and innovative beauty environment. If within 3 days of service(s) a Guest is unsatisfied, they may contact us for any adjustments that they require. While refunds are not offered on services, we take pride in our work and are happy to make things right for you within 7 days of the original service. If an additional service is required to reach a desired look – and that service was not originally received – you will be charged full price for the service.